Returns & Exchanges

At ONS Clothing, we want you to be completely satisfied with your purchase. If your order isn't quite right, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email.

3

Package Your Items

Securely pack your items in their original packaging, ensuring all tags are intact, and attach the shipping label to the outside of the box.

4

Drop Off and Track

Hand your package to the designated carrier; you will receive a notification and your refund or exchange once our warehouse processes the return.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing