Frequently Asked Questions

Everything you need to know about ONS Clothing

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.

How do I determine my size?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my order once it's placed?

Yes, once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

At ONS Clothing, we prioritize quality and ethics. We partner with certified manufacturers and use premium fabrics designed for durability and longevity.